Managed Colocation

Focus on your business - we handle the hardware. Remote hands, equipment installation, and priority support included.

Managed Add-on Pricing

Add managed colocation to any plan. No contract extension required.

Package	Add-on Price	Included Remote Hands	Benefits
1U / 2U	+€29/mo	15 min/month	Cables, installation, NBD response
Quarter Rack	+€49/mo	30 min/month	Cables, installation, NBD response
Half Rack	+€79/mo	30 min/month	Cables, installation, NBD response
Full Rack	+€99/mo	45 min/month	Cables, installation, NBD response, priority queue

What Remote Hands Covers

Our on-site technicians handle everything physical so you don't have to.

🔧

Hardware Reboots

Remote power cycling and physical reboot of your servers when needed.

🔌

Cable Management

Network and power cable installation, replacement, and organization.

👁️

Visual Inspections

Physical inspection of your hardware, LED status checks, and photo reports.

💾

Drive Replacements

Hot-swap and cold-swap drive replacements when you ship new hardware.

📦

Shipment Receiving

Receive, inventory, and rack your shipped hardware on arrival.

🖥️

OS Reinstalls & KVM

Operating system reinstallation and KVM-over-IP console access assistance.

Remote Hands Hourly Rates

For additional work beyond your managed allocation, or for unmanaged customers.

Period	Hours	Hourly Rate	Callout Fee
Business Hours	Mon–Fri 09:00–18:00	€100/hr	€50
Evenings	Mon–Fri 18:00–22:00	€130/hr	€50
Nights / Weekends / Holidays	22:00–09:00 + Weekends	€180/hr	€75

Managed colocation customers get priority scheduling. Minimum billing: 15 minutes.

Support Tiers

Choose the level of support that fits your needs.

Self-Service

Included

Knowledge base
Customer portal
Email support (2 business day response)

Standard Support

+€49/mo

30 min remote hands/month
4-hour email response
Ticket priority

Priority Support

+€149/mo

2 hrs remote hands/month
1-hour response
Direct messenger group (Telegram, WhatsApp, Slack)

How It Works

Submit Request — Open a ticket through the customer portal or email us with your request.

Technician Dispatched — An on-site technician is assigned to your task during the next available window.

Work Performed — The technician performs the work and documents everything with photos if needed.

Confirmation — You receive a confirmation with details of the work completed and time used.

Frequently Asked Questions

What is the difference between managed and unmanaged colocation?

Unmanaged means you handle all physical work yourself or pay for remote hands per request at hourly rates. Managed adds a monthly remote hands allocation (15–45 min depending on plan), free cabling, equipment installation at onboarding, and faster Next Business Day response.

What tasks are included in the remote hands allocation?

Included tasks: hardware reboots, cable management, visual inspections with photo reports, drive replacements (hot-swap/cold-swap), shipment receiving and racking, OS reinstalls, KVM console access, and basic troubleshooting.

Can I add managed colocation to my existing plan?

Yes, you can add the managed add-on at any time. The add-on cost is applied from the next billing cycle. No contract extension required.

What if I need more remote hands than included?

Additional remote hands beyond your monthly allocation are billed at standard hourly rates: €100/hr during business hours, €130/hr evenings, or €180/hr nights/weekends/holidays.

How do I request remote hands?

Submit a remote hands request through the customer portal or by email. Managed customers receive Next Business Day response. Priority Support customers get 1-hour response via a direct messenger group.

Ready to Go Managed?

Add managed colocation to any plan — no contract extension required.